ELPO e-Fatura Portal is the mobile app of ELPO (ELPO Bilişim Otomasyon Elektronik). You can delete your account from inside the app or by writing to us by e-mail.
The account you use to sign in to ELPO e-Fatura Portal is the same ELPO account in SmartERP and CX Central. Deleting the account also deletes your account in these products.
Deleting in the app
- Open the Settings ("Ayarlar") menu in the app.
- Go to the Account ("Hesap") section and tap Delete my account ("Hesabımı sil").
- Enter your password and type SİL in the confirmation box.
Deletion request by e-mail
If you cannot get into the app, send an e-mail from your account's e-mail address to destek@elpo.com.tr with the subject "Hesap silme talebi" (Account deletion request). We process the request after verifying that you are the account owner.
What happens during deletion
Deletion in the app happens immediately. Your open sessions are closed and you receive an e-mail confirming the result.
Data deleted immediately
- Identity details: name, e-mail, phone, password hash, verification codes and your company access rights
- All your user records and personal settings (views, notification preferences, session tokens)
- Your phones' notification registrations (Firebase notification tokens)
Data kept and for how long
- The e-Invoice, e-Archive, e-Waybill, e-SMM and producer receipt (e-MM) documents and drafts you issue on behalf of the company are the company's commercial records. Under the Turkish Tax Procedure Law and the Turkish Commercial Code they are kept for 10 years. Your name is not kept in these records; only an internal ID number remains.
- The originals of the e-documents remain with the integrator and the Turkish Revenue Administration (GİB) for the period required by e-document legislation.
- Audit records (who did what, and when) remain with the internal ID number only; your e-mail address is masked as "deleted" in these records.
If you are the company's account owner
If the company account has no other users or commercial records, your account and the empty company record are deleted. If it does, no deletion is made: so that documents that must be kept for the legal period are not left without an owner, you are asked to transfer account ownership to another user or to notify ELPO that the company is closing. This request is forwarded to the ELPO support team.
Which data the app collects: Privacy Policy
Last updated: November 2026.