At ELPO Bilişim Otomasyon Elektronik, we respect the privacy of our visitors and customers. This policy explains how the information we collect through our website and services is used.
Information Collected
When you fill out forms, send emails or request a demo, we collect your name, email, phone number and company name. During your visit, technical data such as IP address, browser type and visited pages is also recorded in our logs.
Use of Information
The information collected is used to deliver the service you requested, to answer your questions, to share product/service information, to improve website performance and to fulfill legal obligations. Your information is never sold to third parties without your consent.
Data Security
Your data is protected with industry-standard SSL encryption, access control and firewalls. Our servers are located in Türkiye. For detailed KVKK (Turkish Personal Data Protection Law — Turkey's GDPR equivalent) information, please visit our KVKK Personal Data Notice page.
Mobile app: ELPO e-Fatura Portal
This section covers ELPO's ELPO e-Fatura Portal mobile app (Android package name com.elpo.portal). The app lets you issue and view your e-Invoice, e-Archive and e-Waybill documents from your phone.
Data the app collects
- Account details
- Name, e-mail, phone and tax ID number (VKN) or Turkish ID number (TCKN). Sent to our servers so you can sign in and so the buyer/sender details appear on documents.
- Document content
- The e-Invoice, e-Archive and e-Waybill documents you issue and view. They are processed on our servers; only the document you open is downloaded to your phone.
- Device information
- A random key created when the app is installed and the phone's model name. Used for secure sign-in; the server keeps only a hash of the key, not the key itself.
- Notification token
- A Firebase Cloud Messaging token so that we can send you notifications.
- Voice recording (optional)
- Recorded only when you press the voice assistant's microphone button. The audio is processed on an ELPO server to be converted to text and is deleted immediately; it is not stored. The transcribed text is sent to an AI service provider so that the assistant can answer. ELPO does not store this text; the provider's own retention rules apply.
Data the app does not collect
- Location
- Advertising ID
- Photos, files and contact list
- Crash reports or usage analytics (there is no tool for this purpose)
The camera opens only at the "QR ile bağlan" (Connect with QR) step on the sign-in screen, to read the QR code your administrator shows you. The image is not saved and is not sent anywhere.
All data between the app and our servers travels encrypted over HTTPS. Your data is not sold. Data goes to third parties in only two cases: Firebase delivers notifications to your phone; when you use the voice assistant, the text of your question is sent to an AI service provider.
How to delete your account and your data: Account deletion
Contact
For any privacy-related questions you can write to elpo@elpo.com.tr.
Last updated: November 2026.