Help Desk + Sabis na Fili + Hatimi · a cikin fakiti ɗaya
Tikitin cibiyar kira, fom ɗin fili na wayar hannu, tsarin rajistar hatimi na EPDK — uku a cikin module ɗaya. Babu buƙatar sayen software daban, database daban ko lasisi daban.
Sabis 24/7 · Cikakken Mafita Tsarin Sarrafa
Tsarin Sarrafa
Lalacewa
ELPO Tsarin Sarrafa Lalacewa cikakken mafita ne don bibiya da sarrafa buƙatu da matsalolin abokan ciniki. Sanarwar imel, kira da tsarin ƙararrawa ana mayar da su a tiket kai tsaye — ana yin rikodin kowace sanarwa, a aika ta zuwa sashen da ya dace kuma a bi diddiginta.
Lokacin da aka ƙirƙiri tiket ko matsayinsa ya canza, tsarin yana aika imel kai tsaye ga mutanen da abin ya shafa. Bayyana nau'ikan lalacewa, sanya lokutan warwarewa.
ELPO Tsarin Sarrafa Lalacewa
Help Desk · Sabis na Filin · Bibiyar Hatimi
Sarrafa Tiket
Help Desk + Sabis na Filin
Dukkan tiketi a panel ɗaya — sanyawa, fifiko, SLA, bibiyar matsayi.
Modules 9
Mafita na Tsarin
Daga sarrafa tiket zuwa bibiyar hatimi — dukkan tafiyar a kan dandamali ɗaya.
Sarrafa Masu Amfani
Sarrafa masu amfani da matsayinsu.
Sarrafa Tiket
Bi diddigin kowace tiket da lambar musamman.
Sarrafa Hanyar Sabis
Tura buƙatun zuwa sabis mai dacewa cikin sauri.
Bibiyar Hatimi da Kayan Kayatarwa
Bi diddigin hatimomin da kuke da su.
Nau'in Lalacewa da Lokaci
Rabe lalacewa cikin nau'ika tare da lokutan warwarewa.
Aikin Sabis da Ma'aikata
Bi diddigin aiki ta mai alhakin.
Haɗawa Mai Sauƙi
Haɗawa mai sauƙi tare da tsarin kai tsaye da yawa.
Rahoton Mai Canzawa
Cikakkun rahotanni.
Sarrafa Masu Amfani
Bayyana matsayoyi don Admin, Cibiyar Kira, Sashe da Sabis.
- Ƙirƙirar masu amfani
- Allon musamman
- Ganin tiket ta matsayi
Sarrafa Tiket
Kowace tiket da lamba ta musamman.
- Ƙirƙirar tiket ta atomatik
- Haɗa sauti, imel, takarda
- Sanarwa ta atomatik
Sarrafa Hanyar Sabis
Tura buƙatun cikin sauri.
- Ƙirƙirar sabis
- Tura tiket
- Fom na sabis
Bibiyar Hatimi
Yi rajistar hatimomi.
- Bayyana hatimi
- Kaya da kayyade
- Bibiyar amfani
Nau'i da Lokaci
Rabe nau'i.
- Nau'i da rukuni
- Lokaci
- Rahoton mai canzawa
Aiki
Bibiya kai tsaye.
- Aiki ta tiket
- Ta mai alhakin
- Ta lokacin warwarewa
Haɗawa Mai Sauƙi
Haɗawa mai sauƙi.
- Haɗawa
- Bayanai kai tsaye
- Sarrafa tsakiya
Rahoton Mai Canzawa
Cikakkun rahotanni.
- Bincike
- Zane-zane
- Fitarwa zuwa tsare-tsare daban-daban
Daga Tsarin
Hotunan Allo na Gaske
ELPO Tsarin Sarrafa Lalacewa
Sarrafa Tiketin Lalacewa
Sarrafa Tiketin Lalacewa
ELPO Tsarin Sarrafa Lalacewa
Cibiyar Kira
Cibiyar Kira
ELPO Tsarin Sarrafa Lalacewa
Fom na Sabis
Fom na Sabis
ELPO Tsarin Sarrafa Lalacewa
Sarrafa Hulɗar Abokin Ciniki
Sarrafa Hulɗar Abokin Ciniki
Me ya sa ELPO?
Bambance-bambance 7 da suka bambanta ELPO a fannin sarrafa lahani da sabis na fili
Akwai kayan aikin Help Desk masu yawa da masu bin diddigin sabis na fili masu yawa a kasuwa — amma kaɗan ne ke haɗa su biyu tare da ƙara haɗin kayan aiki + bin diddigin hatimi/tantancewa a kai. ELPO ya gina wannan daga ra'ayoyin da aka tattara daga sassa uku daban-daban (mai, cajin EV, kayan gida na fari).
Ƙararrawar na'urar OCPP / EPDK → tikiti ta atomatik
Lokacin da na'urorin PX/TX, SmartSarj da kayan aikin da ke goyon bayan OCPP suka tayar da ƙararrawa, ana buɗe tikiti ta atomatik kuma a ba da shi ga masanin fili. Abokin ciniki ba ya buƙatar kira.
Tikiti ta imel + SMS + WhatsApp
Lokacin da abokin ciniki ya rubuta zuwa support@brand.com, ya aika SMS ko saƙo zuwa WhatsApp Business, ana ƙirƙirar tikiti ta atomatik. Babu shigar da bayanai da hannu.
An gina sarrafa SLA a ciki
Lissafin SLA ta atomatik a kan matrix na nau'in abokin ciniki × fifiko × samfurin samfur, tare da sarƙoƙin haɓakawa. Yayin da lokacin ƙarshe ke gabatowa, ana aika sanarwar push + imel zuwa shugaban ƙungiya.
Manhajar fili ta wayar hannu · offline-first
Masani yana aiki ko da babu intanet a wurin — yana daidaitawa ta atomatik da zarar an haɗa. Ɗaukar hoto, sikanin QR, sa hannu da sabunta stock na kayan gyara daga allo ɗaya.
Stock na kayan gyara + abin hawa + aiki a cikin gani ɗaya
Stock na abin hawan sabis, stock na ma'ajiya da awoyin aikin da aka kashe, duk a kan katin tikiti. Ana lissafin kuɗi ta atomatik, fitar da daftari cikin dannawa ɗaya — babu wasa da spreadsheets.
Muhallin ELPO · kai tsaye zuwa ERP
An haɗa shi a asali da SmartERP, Cortex da e-Belge. Rahoton sabis yana haɗawa da daftari, daftari zuwa daidaitawa, daidaitawa zuwa ganin abokin ciniki 360° cikin dannawa ɗaya.
Portal na abokin ciniki · sabis na kai
Abokan cinikinku suna shiga portal ɗin a ƙarƙashin domain ɗinku da alamar ku, buɗe tikiti, bin diddigin matsayi da duba sabis na baya. Nauyin cibiyar kira yana raguwa, gamsuwa tana ƙaruwa.
White-Label Sabis Shirin Abokan Hanya
Hanyar Sabisku A Ƙarƙashin Brand Naku
Hanyoyin sabis na izini, OEM — a ƙarƙashin brand naku tiketin lalacewa + bibiyar sabis.
Portal
Portal na Abokin Ciniki
support.brandku.com · buɗe tiket · bibiya · brand naku
Fom
Fom na Sabis
PDF / fom na wayar hannu da tambari naku
API
Haɗawar ERP
Haɗa zuwa ERP / e-commerce ta REST API
Inganta Aikinku
Tare da ELPO Tsarin Sarrafa Lalacewa, sarrafa dukkan ayyuka daga wuri ɗaya.
Tambayoyin da ake yawan yi
Tambayoyin da ake yawan yi game da tsarin sarrafa lahani
Menene tsarin sarrafa lahani?
Tsarin sarrafa lahani shiri ne na kwamfuta da ke yin rajistar buƙatun lahani da tallafi masu shigowa, ya ba su fifiko, ya tura su zuwa sabis na fage, kuma yana bin tsarin warwarewa bisa ga SLA. Kira, imel da ƙararrawa suna juyawa kai tsaye zuwa buƙata.
Menene bambancinsa da manhajar help desk?
Help desk yana sarrafa buƙatun tallafi na kan tebur; tsarin sarrafa lahani ban da haka yana ƙunshe da sabis na fage, bin diddigin hatimi, kayan aiki da fom na dubawa.
Akwai bin diddigin SLA?
Eh. Ana bin lokutan amsawa da warwarewa na kowace buƙata bisa ƙa'idodin SLA; rahotannin aiki suna auna ƙungiya da hanyar sadarwar sabis.
White-Label · Haɗin gwiwa
ELPO na aiki kamar kamfanin software naka
Kai ka yi abin da ka fi sani — sayarwa, aikin fasaha, samarwa, kowane fanni naka ne. Mu kuma muna yin abin da muka fi sani: software. Kai kana tallata kayayyakin ELPO a ƙarƙashin alamar ka; ELPO na kula da haɓakawa, sabuntawa da bin ƙa'idoji a baya, kamar ƙungiyar ka ce. Ƙaddamar da alamar software naka ba tare da rubuta lamba ko gina ƙungiya ba — mu yi nasara tare.
Alamar ka, yankin ka
kayayyakin ELPO kamar dai samfurin ka ne — tambarin ka, launukan ka, yankin ka. Abokin cinikin ka yana ganin ka, ba ELPO da ke bayansa ba.
Kai kana gudanar da kasuwancin ka
Sayarwa, tallafin fasaha, samarwa — ka tsaya a fannin ka. Mu muna kula da software, abin da muka fi sani; kowa a gefen ƙarfin sa.
ELPO na ɗaukar nauyin haɓakawa
ELPO na gina samfurin, na sabunta shi da kuma tabbatar da ya bi ƙa'idoji — kamar ƙungiyar software ta ofishin bayan ka.
Raba lambar tushe idan an buƙata
Idan an buƙata, muna kuma raba lambar tushe bisa yarjejeniya. Samfurin ya zama naka da gaske; makomarka ba ta ɗaure ga mai samarwa guda ɗaya ba.
Zama abokin haɗin gwiwa / dila White-Label da Lambar Tushe — cikakken bayani Mu tattauna game da samfuran raba kudaden shiga, wakilci, haɗin gwiwar mafita, OEM da — bisa yarjejeniya — raba lambar tushe.