GİB-Approved Special Integrator e-Ticket Software — Electronic Passenger Ticket in Turkey
Digital passenger ticket · Road and sea transport
A ticket application that saves paper and time, sent to the passenger electronically and defined by GİB with a financial seal.
e-Ticket (e-Bilet) is an application sent to its recipient electronically, saving paper and time, and defined by Turkey's Revenue Administration (GİB) with a financial seal. It is used in intercity and international electronic passenger transport by road and sea.
e-Ticket is not part of the ELPO e-Belge product; this page explains the system for information. Companies that switch to the e-Ticket system issue their tickets as electronic documents through a provider that offers this service.
Who uses e-Ticket?
Companies carrying out intercity/international passenger transport by road and sea.
Businesses issuing tickets for events, shows and organisations.
Taxpayers in the transport and events sector whom GİB has brought within scope by communiqué.
What do you gain with e-Ticket?
Paper and time savings
Ticket printing and distribution disappear; the ticket reaches the passenger electronically and instantly.
Ready infrastructure
A company that works with an e-Ticket service provider does not have to build its own system.
GİB compliance
Tickets are issued as electronic documents to GİB standards defined with a financial seal.
Frequently Asked Questions
In which kinds of transport is e-Ticket used?
It is used in intercity and international passenger transport by road and sea.
Do I need to install my own software for e-Ticket?
No. If you work with a provider that offers an e-Ticket service, tickets are issued through its ready system. e-Ticket is not part of the ELPO e-Belge product.
Is a passenger list also issued together with the e-Ticket?
Yes. In intercity passenger transport, the electronic passenger list is also issued and stored electronically within the e-Ticket application.
How are tickets reported to GİB?
Issued e-Tickets are sent to GİB electronically in the form of a report. Reporting is an obligation separate from issuing the ticket.
What happens if a passenger ticket is cancelled or refunded?
Cancellations and refunds are recorded electronically and reflected in the reporting to GİB; as with a paper ticket, the trace of the transaction remains on the document.
How does the ticket reach the passenger?
The ticket is issued electronically and delivered to the passenger electronically; that is where the paper and time savings come from. The printout or screenshot the passenger holds is for presentation; the original of the document is electronic.
Does it work with my current ticket sales system?
Usually yes: your sales channel stays in your own system, and the document side runs through the e-Ticket service provider. e-Ticket is not part of the ELPO e-Belge product.
How are cancellations and refunds recorded?
Cancellations and refunds are recorded electronically and included in the reporting; as with a paper ticket, the document does not disappear and a trace remains.
In which types of transport is it used?
It is used in intercity and international passenger transport by road and sea; businesses that issue event and organisation tickets are also within scope.
